Effective date: January 1, 2025 · Last updated: November 10, 2026
These Terms of Service govern access to and use of the website, services, and products (the Services) of The Living Legacy Project LLC (we, us, or LLP). By subscribing to, purchasing, or using our Services, you agree to be bound by these Terms.
The Living Legacy Project offers guided audio story-gathering, delivered two ways: an ongoing subscription, and Story Time, a one-time group session.
When you subscribe, we match you with an independent story gatherer who meets in person with your designated storyteller, often a parent, grandparent, or other loved one, and records their stories using our app. Story Time is a single in-person session, typically offered at a facility or community event, and is priced and billed separately under Section 2a.
Recordings are delivered to your private family archive, accessible through your account portal.
Subscription Services are offered on a recurring basis. By subscribing, you authorize us or our payment processor to charge your payment method at the rate and frequency of your selected plan, in U.S. dollars.
Story Time is a one-time purchase, not a subscription, and is not subject to the recurring billing terms in Section 2. Payment is due at the time of booking. Story Time sessions are typically delivered in a group setting at a facility, senior center, or community event, and the delivered recording is shorter than a standard subscription session.
You may cancel your subscription at any time, either from your family portal or by emailing support@thelivinglegacyproject.net. Cancellation takes effect at the end of the current billing period. You are not charged for any session that does not take place for reasons beyond your or our reasonable control.
All recordings already in your archive remain accessible after cancellation. We do not delete your archive when you cancel.
If we cannot match you. Our story gatherers are located in specific areas, and availability varies. If we are unable to match you with a story gatherer within 30 days of your signup, you may cancel and we will refund any amount charged for a session that has not taken place.
Refunds for completed sessions are not generally available, because sessions are delivered services. If a session was not conducted with the quality and care described in these Terms, contact us within 14 days of the session date. Story Time purchases follow the same standard.
Our story gatherers are independent contractors, not employees or agents of you or of LLP. Each has applied to us, been interviewed, and been approved to use our app and gather stories on our behalf. A gatherer chooses whether to accept each match.
Once a gatherer accepts a match, they will contact you or your storyteller to arrange a time. You agree to respond reasonably to scheduling requests and to provide accurate location and contact information. We may reassign your gatherer at any time, and if a gatherer cancels or does not attend a scheduled session, we will help you reschedule or find a replacement at no additional charge.
Please do not pay or arrange sessions directly with a gatherer outside our service. Doing so can leave recordings outside your archive and removes the protections of these Terms.
Safety and conduct. Gatherers are not medical, nursing, or care professionals and do not provide care. A gatherer may end or decline a session if they believe it is unsafe or inappropriate. Gatherers are required to report suspected abuse, neglect, or exploitation of a storyteller where the law requires it, and we may share information for that purpose.
All sessions, including Story Time, are conducted in person. We do not offer video, remote, or telephone-based sessions. Your gatherer travels to the storyteller's location. By subscribing or purchasing Story Time, you acknowledge that in-person coordination is required and that sessions depend on the availability and accessibility of the storyteller and, where applicable, their care facility or event location.
You agree to help facilitate reasonable access where needed, including with a care facility or community organization.
You are responsible for keeping your login credentials confidential. Your family archive is private and accessible only to account holders you have authorized. We are not responsible for unauthorized access resulting from your failure to protect your credentials.
Your archive is for personal, non-commercial family use. You may share access with family members. You may not distribute, resell, publicly broadcast, or commercially exploit recordings without our prior written consent.
Legacy products, including memorial videos, printed story books, produced podcasts, QR keepsakes, and raw audio feeds, are ordered separately and are subject to separate product agreements and pricing at the time of order. Where a legacy product requires you to upload photos or videos, you represent that you own or have the right to share that content, and you grant us a limited license to use it solely to produce your ordered product.
Before any session is recorded, consent is obtained and recorded in our app from the storyteller, or from their authorized representative where the storyteller cannot consent independently. We do not conduct sessions without this consent. You represent that you have the authority to authorize sessions for the designated storyteller and that any consent you provide on their behalf is valid under applicable law.
Group sessions. At Story Time and other group sessions, other people may be present and audible. Participants are told that the session is being recorded before it begins, and anyone who does not wish to be recorded may step out or ask that their voice not be included.
No session content is shared publicly or used for promotional purposes without separate, explicit written consent from both the account holder and the storyteller or their authorized representative.
Storytellers often include older adults, some with dementia, Alzheimer's disease, or other cognitive conditions. We provide gatherers with guidance on adapting to each storyteller's condition and pace. We cannot guarantee outcomes, and some sessions may yield limited results depending on the storyteller's health on a given day. Sessions that are not productive because of the storyteller's condition will not be billed.
You retain ownership of the personal content captured during sessions. You grant us a limited license to store, process, edit, and deliver that content to your archive. Editing may include automated and AI-assisted tools used to remove silence, background noise, and unusable portions, and to produce legacy products you order. We do not claim ownership of your family's stories or recordings, and we do not use them to train AI models.
All website content, branding, design, software, and materials created by The Living Legacy Project remain our intellectual property and may not be reproduced without permission.
To the maximum extent permitted by law, The Living Legacy Project and its officers, employees, contractors, and agents are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of recordings, data, or archive access, arising from use of or inability to use our Services. Our total liability for any claim will not exceed the total amount you paid in the three months preceding the claim.
We are not responsible for technical failures of third-party platforms used to deliver, store, or process your archive. We take reasonable steps to maintain data integrity and redundancy but cannot guarantee uninterrupted access.
Nothing in these Terms limits liability that cannot be limited under applicable law.
The Services are provided as is and as available, without warranty of any kind, express or implied. We do not warrant that sessions can always be scheduled within a given timeframe, that a gatherer will be available in every area, that recordings will meet any specific quality standard beyond our reasonable professional effort, or that the archive platform will be available at all times without interruption.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law provisions.
Before starting any formal proceeding, you and we agree to try to resolve the dispute through good-faith discussion and, if needed, mediation. If that does not resolve it, the dispute will be decided by binding arbitration on an individual basis under the American Arbitration Association's consumer rules. At your option, arbitration may be conducted remotely or in Hillsborough County, Florida. Either of us may instead bring an eligible claim in small claims court.
To the extent permitted by law, you and we waive the right to bring or take part in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing support@thelivinglegacyproject.net with the subject line Arbitration Opt-Out.
We may update these Terms from time to time. We will notify you of material changes by email to your registered address at least 30 days before they take effect. Continued use of the Services after the effective date is acceptance of the updated Terms.
The Living Legacy Project LLC
support@thelivinglegacyproject.net
