Effective date: January 1, 2025 · Last updated: November 10, 2026
The Living Legacy Project LLC (we, us, or LLP) is committed to protecting the privacy of the families, storytellers, and story gatherers who trust us with deeply personal information and recordings. This Privacy Policy describes what we collect, how we use it, who we share it with, and the choices you have.
Audio recordings captured during sessions, including Story Time, are stored in your private family archive. See Section 4.
We do not sell, rent, or trade your personal information. We share it only as follows.
The independent gatherer matched with your storyteller receives what they need to schedule and conduct the session: the storyteller's name, address or session location, relevant background or health context you provided, and contact details for you or your storyteller. Gatherers do not receive your payment card details or full account details. Gatherers agree in writing to keep this information confidential, to use it only for the session, and to delete any local copies of recordings after upload.
All service providers are contractually bound to use your information only to provide services to us and to maintain appropriate security.
We may disclose information if required by law, subpoena, or court order, if we believe disclosure is necessary to protect the rights, property, or safety of our company, our users, or the public, or to report suspected abuse, neglect, or exploitation of a storyteller where the law requires or permits it.
If we are involved in a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred. We will notify you by email or a prominent notice on our website before that transfer.
Recordings are stored in your private, password-protected family archive. Access is limited to:
No other third party has access for any other purpose without your explicit written consent.
We do not use recordings for marketing, AI training, product development, or any purpose other than delivering your archive and fulfilling ordered legacy products. We do not use recordings to create voiceprints or to identify anyone by voice. Promotional use of any session content requires separate written consent from both the account holder and the storyteller or their authorized representative.
You may choose to tell us about a storyteller's health or cognitive condition so their gatherer can adapt the session. By providing it, you confirm you are authorized to do so for that person. We use this information only to prepare and conduct the session and to operate your account. We share it only with the gatherer assigned to the storyteller and the service providers that store it for us. We do not sell it, and we do not use it for advertising. You can ask us to correct or delete it at any time using the contact details below.
If you apply to be, or become, a story gatherer, we use your information to evaluate your application, schedule interviews, verify your eligibility, match you with storytellers, communicate with you, pay you, and meet our tax and legal obligations. Tax forms are stored securely and are not visible to families or other gatherers. Application information for applicants who are not approved is deleted after a reasonable period, generally within 12 months, unless you ask us to remove it sooner.
We retain your account information while your account is active. If you cancel, your archive and account information are retained so you can continue to access your recordings. You may request permanent deletion of your account and associated data by contacting us. After a deletion request, your archive and personal data will be removed within 30 days, except where retention is required by law.
Billing and payment records, and gatherer tax records, are kept for the period required by tax and financial regulations. Recordings stored on a gatherer's device are deleted after upload.
We use industry-standard technical and organizational measures to protect your information, including encrypted transmission (HTTPS/TLS), access controls on our systems, and security-certified infrastructure (AWS). No method of transmission or storage over the internet is completely secure. If a breach affects your information, we will notify you as required by law.
We use cookies and similar technologies to keep you logged in, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect your ability to log in to your archive.
Our website may link to third-party sites, such as facility partner pages or payment processors. We are not responsible for their privacy practices.
Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it promptly.
Depending on where you live, you may have the right to:
To exercise these rights, contact us at support@thelivinglegacyproject.net. We will respond within 30 days.
Residents of California and other states with comprehensive privacy laws may have additional rights, including the right to know what personal information we collect and how it is used, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell personal information. To exercise these rights, contact us using the details below. We will not discriminate against you for doing so.
We may update this Privacy Policy from time to time. We will notify you of material changes by email to your registered address and by posting the updated policy on our website with a new date. Continued use of our Services after the effective date is acceptance of the updated policy.
The Living Legacy Project LLC
support@thelivinglegacyproject.net
